Business Analyst

Business Analyst Jobs for Fresher in Bangalore

Job Title: GO Analyst

Experience: 0-3 Years

Location: Bangalore

Job Responsibilities:

  • Responsible for maintaining HR records for Honeywell employees
  • Applying business and global data standard rules to ensure that the data entered or corrected corresponds to the rules and regulations.
  • Tier 1 issues and inquiries resolution. Escalation of issues that could not be resolved at Tier 1 to the SME of the team.
  • Use the escalation Matrix to quickly and efficiently escalate issues.
  • Interact with downstream and support teams to resolve issues and inquiries.
  • Conduct Internal audits to ensure that there are no data entry defects and if defects are identified, capture and report them in Siebel CRM.
  • Communicate as needed with the HRG, Managers and downstream teams for resolution of work ontime.
  • Provide Root Cause Analysis and improvement plans for any misses to the adherence to SLA’s.
  • Escalate issues in a timely manner to the SME so that necessary action can be taken to prevent SLA slippage

Qualifications

  • Strong Communication skills
  • Knowledge of PeopleSoft HR modules
  • Knowledge of Siebel CRM
  • Prior experience in working in a BPO environment preferably in HR Services back office
  • Working knowledge of MS Office tools
  • Trained in Lean concepts and applicability ( will be a plus) .

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