Technical Support

Technical Support Jobs for Experienced in Bangalore

Job Title: Technical Support

Location: Bangalore

Experience: 2-4 Years

Job Description:

  • Provides customer Remote Technical Support
  • Log into all PBX switches, create alarms tickets, unplugged phone tickets, and assign all tickets to Hardware/Ticket Technicians.
  • Check Trunk Utilization spreadsheet and look for trunk groups not taking traffic that should have traffic.
  • Create tickets for all DS1/Trunk issues found via Utilization spreadsheet and in the Switch
  • Request and track installation of all 911 labels
  • Spot check the Master List – confirm sites added or removed
  • PBX extension level MAC (Moves, Adds, Changes)

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